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Contact us

If you have a question about your current order, would like to make a claim, or be reimbursed, send us your request using our contact form.

After-sales service is only available on weekdays, Monday to Friday (excluding public holidays), from 9:30am to 6pm. Due to the large number of requests, response times are extended. Until you hear from us, please refer to the FAQ for the site concerned.

In accordance with the general terms and conditions of sale, our tickets are non-exchangeable and non-refundable except in cases of force majeure (covid, cancellation/problem due to the organiser, strikes, natural disasters, major political events). Only if you are in this case, please fill in the fields below: 

To exchange your tickets, our exchange module is available here.

Nos billets ne sont habituellement pas échangeables. Cependant, si vous achetez dès à présent un nouveau billet, nous pourrons procéder au remboursement de votre commande actuelle. Uploadez le pdf ou une photo de vos billets ou confirmation de commande ci-dessous.

One file only.
24 MB limit.
Allowed types: jpg, jpeg, png, pdf, doc, docx.

The information collected from this contact form will be computer processed by Culturespaces, which is responsible for processing the data for the management and follow-up of your request. 

If you fail to provide all of the information mentioned as mandatory on the contact form, your request will not be processed or processing will be delayed.

For further information about the management of your data and rights, please consult our confidentiality policy.

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