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If you have a question about your current order, would like to make a claim, or be reimbursed, send us your request using our contact form.

After-sales service is available from Monday to Friday from 10am to 5pm.

Due to the large number of requests, response times are extended. Until you hear from us, please refer to the FAQ for the site concerned.

In accordance with the general terms and conditions of sale, our tickets are non-exchangeable and non-refundable except in cases of force majeure (covid, cancellation/problem due to the organiser, strikes, natural disasters, major political events). Only if you are in this case, please fill in the fields below: 

(n° de 19 chiffres commençant par 2)
One file only.
24 MB limit.
Allowed types: jpg, jpeg, png, pdf, doc, docx.

The information collected from this contact form will be computer processed by Culturespaces, which is responsible for processing the data for the management and follow-up of your request. 

If you fail to provide all of the information mentioned as mandatory on the contact form, your request will not be processed or processing will be delayed.

For further information about the management of your data and rights, please consult our confidentiality policy.

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For any inquiries regarding Le Petit Prince, please click here.

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